Perfume.com Customer Support Center
Covid 19 Coronavirus Update 3/29/2020
At Perfume.com, our hearts go out to everyone affected by the coronavirus (COVID-19). Our priorities during this difficult time are keeping our employees safe and healthy and continuing to provide you with the highest level of service.
The Perfume.com website, distribution centers and customer service are open and operating as usual with no interruptions in service. Please rest assured all shipping carriers are also operating as usual including the postal service, Fedex, DHL, UPS and all other carriers.
To safeguard employee health, we formed a company task force that meets regularly to study the latest updates and act accordingly. We’ve increased janitorial services and implemented new procedures to ensure our facilities are as clean and safe as possible.
We hope you and your families stay healthy, and we appreciate your support in keeping our global community safe during these unprecedented times.
Perfume.com Customer Satisfaction Guarantee
Trusted since 1995, Perfume.com has millions of happy customers worldwide. We guarantee that all products are 100% original brand names. We never sell any knockoffs or imitations. We keep your information absolutely secure and never share your information with anyone. If you are not happy with your order, simply send it back to us for a refund.
Shipping Information
Standard Ground (USA)
FREE for orders over $ 35.00, otherwise shipping is $ 5.95
Arrives in 2 - 5 business days
Ships via UPS, FedEx, or Postal Service
Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS
2nd Day Express (USA)
Ships via 2nd Day Express for $ 9.95
Arrives in 2 - 3 business days
(not available for P.O. Boxes)
Next Day Air
Shipping charges will vary depending on the quantity of items in your order. Shipping costs are shown and calculated before you checkout, please proceed to checkout to see costs for your order.
Arrives in 1 - 2 business days
(not available for P.O. Boxes)
Canada
Ships via Postal Service for $ 4.99
Arrives in 3 - 10 business days
Canada orders arrive by local post or UPS directly to your door.
Worldwide Shipping (We ship worldwide, select your country at checkout)
Ships via Fedex, DHL, UPS, USPS, DPD and other local carriers from $ 4.99 + $ 0.99 per item depending on your country
Arrives in 4 - 12 business days with tracking.
Please note, most orders arrive duty free, however you may be subject to import duties and taxes once a shipment reaches your country. We are not responsible and have no control over these fees.
International orders must be shipped to the cardholders address.